Q1: How long will my order take to arrive?
We process orders within 1–3 working days. UK standard delivery takes 3–7 working days after shipment. Peak seasons and remote addresses may cause slight delays.
Q2: How can I track my order?
After your order is shipped, we will send a shipping confirmation email with a tracking number and tracking link. You can check the latest logistics status online at any time.
Q3: Can I cancel my order after payment?
You can apply for order cancellation for free before the order is shipped. Once the order has been dispatched, it cannot be cancelled directly. You can apply for a return after receiving the package.
Q4: What should I do if I receive a damaged or wrong product?
Please take clear photos of the outer package and defective product, then contact our official email within 48 hours after receipt. We will verify and provide refund, reshipment or after-sales solution as soon as possible.
Q5: How long does the refund take to arrive?
We complete the refund processing within 3–7 working days after confirming the return. The specific arrival time depends on your payment bank and platform settlement speed.
Q6: Do you support international delivery?
We mainly serve UK customers. For international delivery needs, please contact customer service in advance to confirm shipping support and related costs.
Q7: Is my personal information safe when shopping?
We strictly abide by UK GDPR data protection regulations. All your personal information and order data are encrypted and protected, and we will never disclose or sell your private information.